The simulator, both commercial and consumer can be bought on our website and shipping can be calculated in the checkout. If you wish to order a custom package, please contact us.
All manuals and documentation can be found HERE
We follow EU regulations regarding warranty, the terms can be found here: https://fasetech.dk/shop/terms. however, we care about our product and our customers, meaning we go the extra mile and offer 2 year warranty on both commercial and non-commercial units.
If you should encounter a problem with the platform, we will try to resolve it as quickly as possible, this requires us to follow a few simple steps:
1. Make sure the problem is hardware related, we might ask to get remote access to your computer via our remote software TeamViewer, we have our own support app that you can get here: https://get.teamviewer.com/fasetech
2. If we establish there is a hardware problem, we will ask you to go through the steps provided in the Troubleshooting section in the manual, sometimes it’s easily resolved. You can find the manual HERE. This will also help us determine where to look.
3. If it’s not resolvable by the user we will either take the affected part back to repair it at our assembly plant or send a new one, you can then return the old, damaged part afterwards. In some cases you will need to send the whole main unit back for repair. Don’t worry, we cover shipping costs.
4. In some occasions we will personally come to your location to repair the simulator. Currently we have traveled to the US, Dubai, Bahrain, South Africa and other places to service the simulator ourselves.
As we are both the seller and the production we have short repair times which greatly benefit our customers. (There can be a bit longer times during the pandemic due to component shortages occationally)
The answer and other technical answers can be found HERE
The standard mounts made for the RacingCUBE supports Thrustmaster, Logitech and Fanatec hardware. If you wish to use other hardware, please contact us HERE.
Yes, the RacingCUBE is made with Virtual Reality in mind. We support all Virtual Reality headsets on the market but only SteamVR compatible headsets currently have support for motion compensation which is a must for some users. For more information please see the video here: https://youtu.be/7QeiKjmxdug, or the related FAQ.
Yes, you can assemble the simulator as you like on the website. It’s super simple!
We support Flight, Racing and Space simulator equipment.
Depending on where your camera is placed (On rig or off rig) you can encounter the picture inside the HMD (Head Mounted Display) “Jumping around”. This is due to the camera and the headset working against each other as the hardware is not designed for use in motion platforms. To resolve the ussue you need to use motion compensation, you can find more information in our manual section Clicking HERE.
Method 1.
Attach the camera on the rig and blinding the camera (cover it with something). This disables the 3D tracking preventing the camera at jumping around ingame. This method also disables the rotation tracking meaning, if the simulator turns 90degrees IRL, you will have to turn your head 90degrees to look forward ingame. That is why we limit Yaw to 5 – 10% making the rotation just enough for you to feel but you will not notice having to turn your head to look forward ingame.
Method 2.
Placing the camera off rig. this will yeld the same results as above, however you are able to get off the rig and move around (also ingame). You might move slightly around ingame depending on the settings of the simulator.
Method 3.
Placing the camera on rig. If you wish to place the camera on rig and you do not wish to blind it to get the full experience, you might need to turn down movement on the simulator to a rather low setting. This will minimizer the “hopping” and will give you a more smooth experience with the HMD.
You can see a video where we explain it HERE.
Operating Temperature:
15°C – 40°C – Humidity 30% – 80%
Storage Temperature:
20°C – 50°C – Humidity 30% – 80%
The simulator natively supports Sparco seats and Playseat.
However the mount can support a variety of different models. See the picture below or contact us for a custom solution.
Yes you can, the software is not open source itself however, you can make your own plugins. Documentation is available HERE.
Along with the RacingCUBE, you will be provided with a lifetime license for SimTools 2.0 Professional. This software is a superior controller software, which creates the link between the game you play and the controller which makes the servos move you around.
(The commercial version will not include the software license. It’s purchased seperately at 80EUR/Year)
The software is aesy to use and does not require any prior knowledge to operate.
You can see a list of our supported games HERE
All plugins is free if you have bought a RacingCUBE simulator. Plugins can be found in your profile under Downloads. If you require a custom plugin, please contact us.
By purchasing a RacingCUBE (And a license for commercial use) you will get access to a custom version of SimTools in your account. The License will also grant you access to all plugins available for free.
WARNING. PLUGINS MAY NOT BE DISTRIBUTED OR SHARED AND SHOULD ONLY BE USED FOR PERSONAL PURPOSES.
We ship to every part of the world. Smaller islands and remote locations might be subject to additional charges after ordering or shipping.
You can see shipping prices by adding the desired product(s) to the basket and go to check out and fill in Zip Code and Country. (US Zip Codes should only consist of numbers)
The prices are available at our front page HERE
Please choose consumer or business accordingly.
That depends on the accessories chosen. Base measurements is 120x80x55cm (L/W/H) 90kg with no accessories and 120x80x150cm (L/W/H) 150kg with a set of either racing or flight equipment.
You can see more HERE.
You can pay with either Invoice, where you have to transfer the money manually to our account (Account information on your Invoice). Or you can pay with credit card (Visa, Mastercard & JCB).
Products bought outside of the EU with credit card will be subject to a credit card fee.
We encourage Invoice payment due to transactions fees on credit cards.
* Please note, we do not accept credit card payment on the main simulators as fees are high for both seller and buyer. If you are not comfortable with bank transfer, you can use Transferwise. They usually have better rates than most banks outside of EU.
The commercial version is designed to withstand 24-7 use by multiple users in a short period of time. Licenses for commercial use for the platform will also be included and the ability to purchase the commercial version of SimTools is also available (80EUR/Year).
The commercial version can be bought “Naked” (No accessories) or as a package deal. You can assemble your own package at our web store. Package deals will grant you discounts.
We have started taking in re-sellers. Please write us an email on b2b@fasetech.com if you are interested.
Yes, please see the front page of the website HERE.
Looking to enhance your simulation experience with precision-engineered motion technology? Fill out the form below and our team at FaseTech will provide a tailored quote based on your specific requirements. Engineered for performance. Built for you.