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Frequently Asked Questions

Getting Started

We follow EU regulations regarding warranty, the terms can be found here: our terms and conditions (PDF). However, we care about our product and our customers, meaning we go the extra mile and offer 2 year warranty on both commercial and non-commercial units.

If you should encounter a problem with the platform, we will try to resolve it as quickly as possible, this requires us to follow a few simple steps:

1. Make sure the problem is hardware related, we might ask to get remote access to your computer

2. If we establish there is a hardware problem, we will ask you to go through the steps provided in the Troubleshooting section in the manual, sometimes it’s easily resolved. You can find the manual HERE. This will also help us determine where to look.

3. If it’s not resolvable by the user we will either take the affected part back to repair it at our assembly plant or send a new one, you can then return the old, damaged part afterwards. In some cases you will need to send the whole main unit back for repair. Don’t worry, we cover shipping costs.

4. In some occasions we will personally come to your location to repair the simulator. Currently we have traveled to the US, Dubai, Bahrain, South Africa and other places to service the simulator ourselves.

As we are both the seller and the production we have short repair times which greatly benefit our customers.

All manuals and documentation can be found HERE

You can configure your ideal setup right here on our website and request a personalised quote. Purchases and licenses are handled in your account once you are signed in. If you wish to order a custom package, please contact us.

Hardware

The simulator natively supports Sparco seats and Playseat.

However the mount can support a variety of different models. See the picture below or contact us for a custom solution.

RacingCUBE simulator seat mounted on the RC4 motion platform

Operating Temperature:
15°C – 40°C – Humidity 30% – 80%

Storage Temperature:
20°C – 50°C – Humidity 30% – 80%

A VR headset’s tracking cannot tell the difference between your head moving and the whole platform moving. Without compensation, the picture inside the HMD (Head Mounted Display) can “jump” or drift when the simulator moves — the tracking hardware is simply not designed for motion platforms out of the box. The solution is motion compensation.

With motion compensation, a tracker mounted on the rig measures exactly how the platform moves, and that movement is cancelled out of the headset’s view. Your view stays locked to the cockpit — even during continuous rotation, where the platform can turn all the way around beneath you without you losing your forward view.

Motion compensation is currently available for SteamVR-compatible headsets, using OVRMC and a Vive Tracker (or a hand controller). You can find our step-by-step setup guide in the manual HERE.

No, we strive to give the best possible experience and that is done by selling it as a complete solution. (Some assembling will be required)

We are a company that sees opportunities instead of difficulties. If you have hardware from others than Thrustmaster, Logitech or Fanatec; please do not hesitate to write us an email, and we will make sure that your simulator fits your equipment.

Yes, you can assemble the simulator as you like on the website. It’s super simple!

We support Flight, Racing and Space simulator equipment.

It’s a bit intimidating to experience a crash at first, especially if you use a HMD (Head Mounted Display). After a few crashes you get used to the feeling, or you learn to avoid crashing.

Yes, the RacingCUBE is made with Virtual Reality in mind. We support all Virtual Reality headsets on the market but only SteamVR compatible headsets currently have support for motion compensation which is a must for some users. For more information please see the video here: https://youtu.be/7QeiKjmxdug, or the related FAQ.

The standard mounts made for the RacingCUBE supports Thrustmaster, Logitech and Fanatec hardware. If you wish to use other hardware, please contact us HERE.

The RacingCUBE features continuous rotation, so the platform can turn indefinitely in the same direction. During a full 360-degree spin the rig follows the car all the way around with you — there is no limit and nothing to reset, giving you the most realistic sense of rotation.

The RacingCUBE runs at approximately 60 dB — audible in a quiet room, with most of the noise coming from the cooling fans. You can find this and other technical specifications HERE.

Software

Your RacingCUBE comes with Fasetech Engine, our own motion software built specifically for the RC4. It reads your game’s telemetry and turns it into real-time motion across the platform’s motion channels — plug-and-play with supported games. We continue to add support for new titles.

With Fasetech Engine, supported games work out of the box — there are no plugins to build. If you use SimTools for additional titles, the software is not open source, but you can create your own plugins. Documentation is available HERE.

The RacingCUBE runs on Fasetech Engine, our own motion software built specifically for the RC4. It reads your game’s telemetry and drives the platform in real time — plug-and-play with supported games. The platform can also be used with other motion software such as SimTools, but we recommend Fasetech Engine for the best experience.

Need help with your Motion Platform?

Connect directly with a Fasetech expert. Whether optimizing your current platform or tailoring your next hardware upgrade, we are here to assist.

info@fasetech.com

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